Last Updated: 31 August 2026
At The Wild Reverence Shop, we want you to be happy with your purchase. This Refund and Returns Policy explains how refunds, replacements and problems with purchases are handled.
The Wild Reverence Shop is operated by Tayla Evans under the Wild Reverence name and brand.
This policy should be read together with our Shop Terms & Conditions, Digital Product Licence and Privacy Policy.
Nothing in this policy is intended to exclude, restrict or replace any right or remedy available to a consumer under applicable South African law.
Digital Products
The Wild Reverence Shop currently primarily sells downloadable digital products, including digital photography.
Because digital products are supplied electronically and cannot practically be returned in the same manner as physical goods once supplied or downloaded, a refund will not ordinarily be provided solely because you:
- changed your mind after purchasing the product;
- no longer want or need the product;
- purchased the wrong photograph or collection;
- failed to review the product description before purchasing; or
- have already successfully accessed or downloaded the product.
However, refund and remedy requests will always be considered in accordance with applicable South African law and the circumstances of the purchase.
Problems With a Digital Product
Please contact us if there is a genuine problem with a digital product you have purchased.
This may include circumstances where:
- you received the incorrect file;
- the supplied file is corrupted or cannot reasonably be opened;
- a download link does not work;
- you are unable to access a product you legitimately purchased;
- files stated to be included in a collection are missing;
- the supplied product materially differs from the product described at the time of purchase; or
- another technical problem prevents you from reasonably using the purchased product as intended.
Please email hello@wildreverence.com with your order details and a description of the problem.
Where appropriate, we may provide a replacement file, restore download access, correct the order, issue a refund, or provide another remedy required by applicable law.
Digital Photography
Images displayed on The Wild Reverence Shop may be resized, compressed and/or watermarked for online preview purposes.
Where a digital photography product is described as including a high-resolution, unwatermarked JPEG, the purchased file will be supplied in accordance with the description provided on the relevant product page.
Differences between the online preview and purchased file that result solely from the removal of the watermark, higher resolution, compression of the website preview, or differences in screen and device display settings will not ordinarily mean that the product is defective or incorrect.
Please review the photograph, product description, file format and stated dimensions carefully before completing your purchase.
Download Access
Unless otherwise stated on the relevant product page, downloadable products purchased from The Wild Reverence Shop are subject to a maximum of five (5) download attempts and are available for download for thirty (30) days after the download is made available.
Customers are encouraged to download and safely store purchased files during this period.
If a genuine technical problem prevents you from downloading a product within the applicable period or uses your available download attempts without successfully delivering the product, please contact us at hello@wildreverence.com.
We will review the issue and, where appropriate, may restore access or provide another reasonable remedy.
Expiration of a download period or exhaustion of a download limit does not remove any statutory right or remedy that may apply under South African law.
Duplicate or Accidental Orders
If you accidentally purchase the same digital product more than once, please contact us as soon as possible at hello@wildreverence.com.
We will review duplicate-purchase requests individually and may refund an unintended duplicate transaction where appropriate.
Please provide the relevant order numbers when contacting us.
Collection Purchases
Some photographs may be available both individually and as part of a discounted digital collection.
Purchasing an individual photograph and subsequently purchasing a collection containing the same photograph does not automatically entitle you to a refund of the earlier individual purchase.
Please review the photographs included in a collection before purchasing it.
If you believe you have made a duplicate purchase because of a technical error or another exceptional circumstance, please contact us and we will review the matter.
Requesting a Refund or Remedy
To request assistance, a refund or another remedy, please contact:
Email: hello@wildreverence.com
Please include, where possible:
- your name;
- the email address used to place the order;
- your order number;
- the name of the product;
- a description of the problem; and
- any relevant screenshots or information that may help us investigate the issue.
We may request reasonable additional information where necessary to verify the order or investigate the problem.
Approved Refunds
Where a refund is approved, it will ordinarily be processed using the original payment method where reasonably possible.
The time taken for the refunded amount to appear in your account may depend on the payment provider or financial institution involved.
We do not control processing times imposed by third-party payment providers or financial institutions.
Where applicable, refunds will be processed in accordance with South African law.
Physical Products
The Wild Reverence Shop may offer physical products in the future.
When physical products become available, additional return, exchange, delivery and refund conditions may apply, including provisions relating to defective or damaged goods, incorrect products, delivery and other matters relevant to physical purchases.
Any such provisions will be added to this policy or otherwise clearly communicated before physical products are made available for purchase.
Nothing in any future physical-product return policy will exclude or restrict consumer rights that cannot lawfully be excluded or restricted.
Misuse and Fraud
Wild Reverence reserves the right to investigate refund requests where there are reasonable grounds to suspect fraud, abuse of the refund process, unauthorised transactions or misuse of digital products.
This does not affect any rights or remedies available to consumers under applicable law.
Consumer Rights
This Refund and Returns Policy is intended to operate consistently with applicable South African law.
Nothing in this policy is intended to exclude, restrict or replace any consumer protection, warranty, refund, cancellation or other right that cannot lawfully be excluded, restricted or replaced.
Where there is a conflict between this policy and a mandatory requirement of applicable law, the applicable legal requirement will prevail.
Changes to This Policy
We may update this Refund and Returns Policy from time to time to reflect changes to our products, shop practices, services or applicable requirements.
The latest version will be published on this page together with the updated revision date.
Changes will not retrospectively remove rights relating to a purchase where doing so would be contrary to applicable law.
Contact Us
If you have a problem with an order or have questions about this Refund and Returns Policy, please contact:
Wild Reverence
Operated by Tayla Evans
95 Anton Hartmann St
Vorna Valley
Midrand
1686
South Africa
Email: hello@wildreverence.com
Website: www.wildreverence.com